At the Killarney International Hotel website, we understand that privacy is an important issue for visitors to the Killarney International Hotel Internet website and its related domains. The following information is designed to help visitors understand what information we collect from our site, and how we handle and use the information after that.
Personal Information
As defined in GDPR, personal information is “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. It is information that identifies you as an individual or relates to an identifiable individual.
We may collect various personal information which you provided us with:
• Contact information, including: title, name, postal and email address and phone/mobile number.
• Information about your preferences for your stay.
• Meeting and event specifications (if you plan an event with us).
• Transaction information, including payment and reservation information and booking details.
• Business information from our corporate customers, including job title, employer details (company name and business postal address) as well as booking type preferences.
• Purchase history; like hotels that you have stayed in, the dates of your stay and other indicated preferences.
• Guest feedback
• CCTV images
• Sensitive Personal Information
The term “sensitive information” called in GDPR “special categories of personal data”, refers to information related to your physical or mental health, racial or ethnic origin, political opinions, religious or other beliefs, your sexual life, genetic data, biometric data (if used to identify an individual) or trade union membership.
We do not request from you and we request you do not provide any special categories/sensitive personal data. This type of personal data is subject to special protections under EU law.
Personal information from children
Our services are not intended for children and we do not knowingly collect personal data relating to children. As a parent or legal guardian, you should not allow your children to submit their personal information without your permission.
Personal data you give us about others
You should only provide us with information about other people if you have their permission to do so. It’s your responsibility to ensure that the other person is aware that you have done so and that this individual has accepted that we use their personal information as outlined in our Privacy Statement.
Our commitment is protecting your privacy. We protect your information from unauthorised use or loss and will only pass your data to our business partners, to fulfil your requirements, improve our services or where we are required to do so by law.
We take security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness and we review these measures regularly.
We will keep your personal data for as long as it is necessary to enable you to use our services, to provide our services to you, unless a longer retention period is required. This is to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.
The right of access to your personal data
If you have given your personal data and information to us, you have the right to ask us to advise you of the scope of information we process about you, the purpose and nature of the processing, and information on who we share it with.
1.1. You can do the above by emailing the completed form to info@killarneyinternational.com. Please write “Request personal information” in the subject line of your email.
1.2. You can also print out the completed form and send your requests in writing to International Hotel, Killarney, Kerry, V93 PXK3. Download the access request form here.
The right of access to your personal data
You can also request to update or correct your personal information. We strive to retain only data that is accurate, complete and up to date. Please contact us to ensure that the personal information we retain is up to date. You can do that by emailing info@killarneyinternational.com. Please write “Request personal information update” in the subject line of your email.
The right to deletion
You can also request to delete your personal data at any time. However, we may need to retain certain information for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can opt out of marketing contact upon request. If you are concerned about potential violation of your privacy rights, please advise us of your concerns and we will strive to resolve them as soon as practically possible. You can do the above by emailing info@killarneyinternational.com. Please write “Request personal information deletion” in the subject line of your email.
The right to object to processing
You have the right to object to processing your data under our business for our legitimate interests.
Where we are using your personal data on the basis of your consent, you can withdraw that consent at any time subject to applicable law.
You can do the above by emailing info@killarneyinternational.com.
The right to data portability
You have the right to data portability which allows you to obtain and reuse your personal data for your own purposes across different services. This right applies where your personal information is being processed based on consent or for a performance of a contract and the processing is carried out by automated means (excluding paper files).
The right also permits the transfer of data directly to another provider where technically feasible. Therefore, depending on the technology involved, we may not be able to receive personal data transferred to us and we will not be responsible for the accuracy of same.
You can do the above by emailing info@killarneyinternational.com You have the right to complain to the Data Protection Commission or another supervisory authority here.
If you have any questions about your personal data or if you wish to exercise any of your data rights, please contact us:
Email: info@killarneyinternational.com
Phone: +353 (0) 64 6631816
Postal Address: Data Protection, Hotel Balor Teoranta, Kenmare Place, Killarney, Co. Kerry, Ireland
Eircode: V93 PXK3
All customer complaints are promptly escalated to the relevant manager. Hotel Balor Teoranta deals with all complaints fairly and promptly and all issues are resolved as quickly as possible. Where any customer is dissatisfied with the outcome of our efforts to resolve their complaint, the matter will be raised with senior management. Where any customer remains dissatisfied, they are notified of their rights to refer their complaint to the relevant Ombudsman.
Cookies are small text files stored on your device by a web browser (e.g. Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies, visit www.dataprotection.ie
EU law requires website operators to ask for permission before using certain kinds of cookies. To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible browsing experience, we are giving you a detailed outline of the cookies we use and their unique role in your browsing experience.
Our website uses the following types of cookies:
1. Strictly necessary cookies – These technical cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services, you have asked for, cannot be provided.
2. Functionality cookies – These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you’ve made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.
3. Performance cookies (Google analytics cookies) – These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience. Performance cookies don’t collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.
4. Targeting or advertising cookies – These cookies are used to show you International Hotel advertisements on other websites. This is called ‘retargeting’ and these cookies remember that you have visited our website and the information is shared with other organisations such as third-party advertisers. Third-party advertisers, including Google, use first-party cookies (such as Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve advertisements based on someone’s past visits to our website. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts.
The Killarney International Hotel website may contain links to other sites. Please take note that Killarney International Hotel is not responsible for the privacy policies or practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies solely to information collected by this site.
Killarney International Hotel may, from time to time, make changes to this policy. We recommend that users of this site re-visit this privacy policy on occasion to learn of new privacy practices or changes to our policy.
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